What
are our assessment times?
Our standard assessment times are approximate only and
are dependent upon product category and current workload. Vaio laptop
computers - within four working days. General IT products - within four
working days. Professional audio - within five working days. DV cameras - within four working days. General audio and display products - seven to ten working
days
What does "assessment time mean"?
This is the time elapsed prior to assessing your job, rather than
the time it will take to actually complete the repair. Once your
job has been assessed for incorrect or non-performance, we are usually
able to provide you with an accurate cost estimate. The actual time it will take to provide this estimate will be based upon the following:
1. Can we quickly reproduce the fault(s) described, or do the fault(s) take some time
to appear?
2. Are the fault(s) of an intermittent nature, or do they
only occur after some hours, or even days of operation?
3. Are the
cause(s) of the fault(s) extremely difficult to identify?
4. If parts
are required, do we hold them in stock or will they require ordering?
5.
Are the parts required available within Australia, or will they require
shipping from an overseas supplier?
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What
is a priority service?
Priority assessment time varies upon workload, but guarantees your
job will be assessed no later than by the end of the next working
day. To qualify for next day,
your repair must reach our workshop no later than 2:00 PM.
What is down tools service?
Down tools assessment guarantees your job will be assessed
within 2 hrs from the time of of book in. To qualify for this service
your repair must reach our workshop no later than 2:00 PM.
What do you get for this extra charge?
Your job is assessed quickly in line with the service selected.You
will be notified within fifteen minutes of assessment and where
possible advised of estimated costs and completion time. Any parts
required that are not held in stock will be express ordered where
possible.
Is the priority or down tools fee still payable if there
is a delay in the completion of the repair?
Yes, as the costs
associated in assessing your repair early remain the same.
In addition to a priority or down tools fee, is the quotation fee still payable if it is decided not to proceed with the repair after it has been assessed and a quotation provided?
Yes, as the costs
associated in assessing your repair remain the same.
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